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Return & Exchange Policy

Return & Exchange Policy

At SA NLEY LLC (amens.shop), your satisfaction is our priority. Please read our return and exchange policy carefully before making a purchase.

📅 Return Window

We accept returns within 1 year (365 days) of the date the item is received. This generous window gives you plenty of time to evaluate your purchase.

✅ Return Eligibility

  • Items must be undamaged and in their original condition to qualify for a return.
  • Items with quality defects or damage caused during shipping are eligible for a full refund, including both outbound and return shipping fees — covered entirely by us.
  • Returns due to personal preference (change of mind, no quality issue) are accepted; however, return shipping costs are the customer's responsibility.
  • Items that are used, washed, or altered may not be eligible for return.

🔄 Exchange Policy

We currently process exchanges as a return + new order. To exchange an item:

  1. Contact us to initiate a return for the original item.
  2. Once your return is approved, place a new order for the desired item.

If the exchange is due to a product defect or our error, we will cover all associated shipping costs.

❌ Cancellation & Refunds

Scenario Refund Amount Timeline
Order cancelled before shipping 100% full refund Within 24 hours of request
Quality defect / damaged item 100% full refund (incl. shipping) Within 7 days of approval
Return due to personal preference Full refund (minus return shipping) Within 7 days of approval
Custom/personalized order (before shipping) 60% refund Within 7 days of approval
Custom/personalized order (after shipping) Non-refundable —

📦 How to Initiate a Return

  1. Contact us at TelvyBuss.o373@gmail.com with your order number and reason for return.
  2. Our team will review your request and respond within 1–2 business days.
  3. Upon approval, we will provide the return address and shipping instructions.
  4. Ship the item back using a trackable shipping method. We recommend keeping your tracking number.
  5. Once we receive and inspect the item, your refund will be processed within 7 business days.

⚠️ Non-Returnable Items

  • Custom or personalized items (once shipped)
  • Items returned without prior approval
  • Items that show signs of use, damage, or alteration by the customer

📞 Contact Us

Have questions about your return or exchange? We're here to help:

We aim to respond to all inquiries within 1–2 business days.